Frequently asked questions

Use VELUMrent for free or pay as you go, no long-term contracts, no sign-up fees, cancel at any time.

Don’t know where to start? Try VELUMrent for free to see if it suits your needs or pick any subscription plan. There are no wrong choices. You can upgrade, downgrade or cancel your subscription plan at any time.

Are there any other fees like sign-up or cancellation fees? Can I upgrade, downgrade, or cancel my subscription plan later?

No, we won’t charge you with any sign-up fees, cancellation fees, or make you sign long-term contracts. And as VELUMrent is a pay-as-you-go service you can upgrade, downgrade, or cancel it at any time with nothing more than few mouse clicks. We also don’t take commissions on your bookings. If you do choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation.

Do you offer money back guarantee?

Yes we offer a 30 day money back guarantee to all our new customers. To request one simply send us an e-mail with a reason why you would like to receive your money back and we’ll do the rest. However, we would like to point out that there is a completely free and fully featured version of VELUMrent available that we highly recommend everybody tries before subscribing to our service. This way you’ll be able to see if VELUMrent suits your needs before you pay for anything.

What are the limitations of the Free VELUMrent plan?

There is only one limitation in the Free VELUMrent plan – number of properties is limited to maximum of three. All other features are available as there are in paying plans. Also if you have a paying plan and downgrade to a Free plan you won’t loose your date evan if you had more than 3 properties. That data is saved and hidden and will be available to you  if you choose a paying plan again in the future.

What types of payment do you accept? Will you take a P.O.? Can you invoice us?

Plimus, our e-commerce provider, accepts PayPal and all popular credit cards like Visa, Mastercard, American Express and other (like Discover, Maestro UK, Solo, Diners Club and JBC). As all your payments are reacurring we do not accept POs or checks. You will receive an email invoice each time you are billed. To request an invoice please contact us, provide us with your full contact information and the subscription plan you are interested in. We’ll then invoice you within one business day.

Where can we review your terms of service and privacy policy?

Here are our Terms of Service and our Privacy Policy.

Any questions before you sign up?

If you have any questions about VELUMrent or the signup process just contact our Sales Department and we’ll get back to you the same day.